Your Complete
IT Solutions
Partner in Hyderabad

Acceptance of Terms

By accessing or using the website www.princestechnologies.com or any services offered by Princes Technologies, you agree to be bound by these Terms & Conditions. If you do not agree with any part of these terms, please discontinue use of our services immediately.

Services Offered

Princes Technologies provides the following products and services:

• Supply and installation of CCTV surveillance systems
• Networking solutions (LAN, WAN, Wi-Fi, structured cabling)
• Biometric attendance and access control systems
• Sale of refurbished desktops, laptops, and IT peripherals
• IT solutions, infrastructure deployment, and consulting
• Annual Maintenance Contracts (AMC) for IT equipment
• Website design, development, and web hosting
• Antivirus and endpoint security software

All services are subject to availability and may be modified, suspended, or discontinued at any time without prior notice.

Use of Website

You agree to use this website for lawful purposes only. You must not:

• Use the website in any way that violates applicable local, national, or international laws
• Transmit unsolicited or unauthorized advertising or promotional material
• Attempt to gain unauthorized access to any part of the website or related systems
• Reproduce, duplicate, or resell any part of our website without express written permission

Payment Terms

Payment for products and services must be made as per the agreed quotation or invoice. We accept payments via:

• Bank Transfer / NEFT / RTGS / IMPS
• UPI (Google Pay, PhonePe, Paytm)
• Cash (for in-store purchases)
• Cheque (subject to clearance before service delivery)

All prices are in Indian Rupees (INR) and are inclusive of applicable taxes unless stated otherwise. Invoices will be raised as per GST regulations.

Limitation of Liability

Princes Technologies shall not be liable for any indirect, incidental, special, or consequential damages arising from the use or inability to use our products or services, including but not limited to data loss, revenue loss, or business interruption.

Our maximum liability in any circumstance shall not exceed the amount paid by the customer for the specific product or service in question.

Intellectual Property

All content on this website — including text, graphics, logos, images, and software — is the property of Princes Technologies and is protected under applicable Indian copyright and intellectual property laws. Unauthorized use is strictly prohibited.

Governing Law

These Terms & Conditions are governed by and construed in accordance with the laws of India. Any disputes arising in connection with these terms shall be subject to the exclusive jurisdiction of the courts in Hyderabad, Telangana.

Contact

For any queries regarding these Terms & Conditions, please contact us at:
Email: info@princestechnologies.com
Phone: +91 85009 80010

Introduction

Princes Technologies ("we", "our", "us") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you use our website or engage our services.

Information We Collect

We may collect the following personal information:

• Identity data: Full name, company name
• Contact data: Email address, phone number, WhatsApp number
• Address data: Billing and delivery addresses
• Technical data: IP address, browser type, pages visited (via cookies)
• Transaction data: Purchase history, invoices, payment records
• Communication data: Enquiries submitted via our contact form or WhatsApp

How We Use Your Data

We use your information solely for:

• Delivering products and services you have requested
• Processing payments and generating invoices
• Communicating about orders, quotes, or support requests
• Sending important service or policy updates
• Complying with legal and regulatory obligations (GST, accounting)
• Improving our website and understanding user behaviour

We will never sell, rent, or share your personal data with third parties for marketing purposes.

Data Storage & Security

Your data is stored securely on password-protected systems. We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, loss, destruction, or alteration. While we strive to protect your data, no method of internet transmission is 100% secure.

Cookies

Our website may use cookies to enhance your browsing experience. Cookies are small files stored on your device that help us understand how visitors use our website. You can disable cookies through your browser settings, though this may affect website functionality.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policy of any external website you visit.

Your Rights

You have the right to:

• Request access to the personal data we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your personal data (subject to legal obligations)
• Withdraw consent for marketing communications at any time

To exercise any of these rights, please contact us at info@princestechnologies.com.

Contact

For privacy-related queries:
Email: info@princestechnologies.com
Phone: +91 85009 80010

Overview

At Princes Technologies, customer satisfaction is our priority. We offer refunds for products and services that do not meet the agreed specifications, subject to the conditions outlined below.

Eligibility for Refund

You are eligible for a refund if:

• The product received is defective, damaged, or not as described
• The service delivered does not match the confirmed scope of work
• The product is dead on arrival (DOA) and reported within 48 hours of delivery
• A duplicate payment has been made in error

Refund Request Window

All refund requests must be raised within 7 days of the purchase date or service delivery date. Requests made after this period will not be entertained unless under exceptional circumstances as determined by our management.

How to Raise a Refund Request

To initiate a refund, please contact us with the following details:

• Your full name and contact number
• Invoice number and date of purchase
• Product/service name and description of the issue
• Supporting photos or videos (for physical product defects)

Contact us via:
Email: info@princestechnologies.com
Phone / WhatsApp: +91 85009 80010

Refund Processing Timeline

Once your refund request is reviewed and approved:

• Refunds will be processed within 3 working days of approval
• The refund will be credited to the original payment method
• Bank processing times may add 2–5 additional business days depending on your bank

Non-Refundable Items & Services

The following are not eligible for refund:

• Software licenses, antivirus keys, or digital products once activated
• Custom-configured hardware or made-to-order assemblies
• Services already fully rendered (e.g., completed installations, website deployment)
• AMC contracts once the service period has commenced
• Products damaged due to misuse, improper handling, or accidental damage by the customer
• Shipping and delivery charges

Return of Physical Products

For hardware refunds, the product must be returned in its original condition and packaging. Return shipping cost is the responsibility of the customer unless the return is due to our error or a defective product. Products showing signs of physical damage caused by the customer will not be accepted for refund.

Overview

Princes Technologies ships products to customers across Hyderabad, Vijayawada, Warangal, and other locations in India. We are committed to ensuring your order reaches you safely and on time.

Order Processing Time

Orders are processed and dispatched within 2 working days of receiving confirmed payment. Orders placed on public holidays or weekends will be processed on the next working day. You will receive a confirmation message once your order has been dispatched.

Shipping Partners

We ship via reputed and registered courier partners including:

• DTDC Courier
• Blue Dart
• Delhivery
• India Post (for remote or government institution deliveries)
• Our own delivery team (for Hyderabad city deliveries)

Estimated Delivery Timelines

• Hyderabad city: 1–2 working days (often same-day for local orders)
• Telangana & Andhra Pradesh: 2–4 working days
• Rest of India: 4–7 working days

Delivery timelines are estimates and may vary due to courier delays, natural events, or high-demand periods such as festivals.

Shipping Charges

Shipping charges, if applicable, will be clearly stated in your quotation or invoice. Shipping charges are non-refundable unless the delivery failure was caused by our error. For large or bulk hardware orders, shipping costs are quoted separately and subject to weight and destination.

Damaged or Lost Shipments

If your order arrives damaged:

• Do not accept the shipment if packaging is visibly damaged — note the damage with the courier agent
• Photograph the damaged packaging and product immediately
• Report the damage to us within 48 hours of delivery
• We will coordinate with the courier to arrange a replacement or resolution

For lost shipments, please allow up to 7 working days from the estimated delivery date before raising a complaint. We will investigate with the courier partner and take appropriate action.

Delivery Address

Please ensure your delivery address, pincode, and contact number are accurate at the time of order. Princes Technologies is not responsible for delays or failed deliveries resulting from an incorrect or incomplete address provided by the customer.

Tracking Your Order

Once your order is dispatched, we will share the tracking number and courier details via WhatsApp or email. You can track your shipment on the courier partner's website. For any shipping queries, contact us at +91 85009 80010.